SERVICE LEVEL AGREEMENT FOR ALL OF OUR PLUGINS
We will respond to support requests delivered to us from our support channels within 24 business hours.
Our business hours are from 8am to 6pm GMT+2, Monday to Friday. But most of the time we answer support request in non working hours too.
You can request support through one of the following channels:
- Submitting a ticket with our issue tracker.
- By emailing at firstname.lastname@example.org or any individual email that belong to us.
Our Support Include
- Assistance with configuring our products
- Help with troubleshooting problems with our products
Our Support Does Not Include
- Phone support or on site support (We will try to help on the phone but we do not guarantee a phone support)
- Product training
- Support for JIRA configurations not related to our products
- Support in any language other than English