SERVICE LEVEL AGREEMENT FOR ALL OF OUR APPS

We will respond to support requests delivered to us from our support channels within 2 business days.

Business Hours

Our business hours are from 8am to 6pm GMT+3, Monday to Friday. But most of the time we answer support request in non working hours too.

Support Channels

You can request support through one of the following channels:

Our Support Include

Our Support Does Not Include

Data Center SLA

If you have a data center license you can benefit from higher SLA level: