This Privacy Policy outlines the types of personal data, if any, that The Starware Yazılım LTD. ŞTİ. (hereinafter "we", "us", or "our") may access and how we manage and protect such data in relation to our software applications (add-ons/apps). You can request our "Information Security Policy" from our trust center for more details.
This policy applies to all our applications available on the Atlassian Marketplace (on-premise and cloud-based) and the monday.com Marketplace (cloud-based).
Our on-premise applications for the Atlassian Marketplace (Data Center) are designed to operate entirely within your infrastructure.
Data Handling: None of our on-premise applications collect, transmit, any analytics or personal information to us. All data processed by these applications remains on your servers and does not leave your environment under any circumstances.
Our cloud applications for the Atlassian Marketplace are developed and operate on the Atlassian Forge Platform. The Forge platform provides a secure environment managed by Atlassian, which inherently offers robust security and data privacy measures.
Data Storage and Egress: We do not store any data for our Atlassian cloud applications on our own servers or infrastructure. All data processing and storage occur within the Atlassian ecosystem, leveraging Atlassian's infrastructure and storage mechanisms (e.g., Jira entity properties, Forge storage). Data does not egress from the Atlassian cloud environment as a result of using our applications.
Security: By using the Atlassian Forge Platform, our applications benefit from Atlassian's security measures, including but not limited to data residency, controlled permissions, and a secure execution environment. You can read more about the shared responsibility model of Forge, or you can check Atlassian's Trust Center
PII: We only store "Atlassian Account ID" of the users and fetch the corresponding detail of the user when needed at runtime. We pay extra attention to not store any personal data other than "Atlassian Account ID" which is a UUID and doesn't identify any person by itself.
Our cloud applications for the monday.com Marketplace are developed using the monday apps framework and operate within the monday.com platform ecosystem.
Data Storage and Egress: We do not store any data for our monday.com applications on our own servers or infrastructure. All data processing and storage occur within the monday.com ecosystem, leveraging monday.com's infrastructure and storage mechanisms (e.g., monday.com storage API). Data does not egress from the monday.com cloud environment as a result of using our applications.
Security: Our monday.com applications benefit from monday.com's security measures, including controlled permissions, secure execution environment, and compliance certifications. You can read more about monday.com's Trust Center.
PII: We only store "monday.com User ID" of the users and fetch the corresponding detail of the user when needed at runtime. We pay extra attention to not store any personal data other than "monday.com User ID" which is a numerical identifier and doesn't identify any person by itself.
Our applications are distributed via the Atlassian Marketplace and the monday.com Marketplace. When you evaluate or purchase a license/subscription for any of our applications, the respective marketplace provider (Atlassian or monday.com) provides us with the contact information of the registered licensee or account administrator.
Data Handling: We do not store this contact information on our own servers. Access to this information is solely through the respective marketplace interface as required for license/subscription management and essential communications.
Communications: We do not operate newsletters or send bulk marketing emails. However, we may use the provided contact email address to send important notifications regarding your licensed applications, such as license/subscription expiration alerts or critical security updates. You may opt-out of these communications at any time by contacting us, and we will cease further non-essential emails.
We may use your company's name and logo on our website, in presentations, and other marketing materials to identify you as a Starware customer as this is non-personal information related to your business entity.
If you are a customer and would like to request that your company name and logo be removed from our marketing materials, please contact us at support@thestarware.com
Support Portal: If you create an issue in our support portal, your name will be associated with the issue and may be visible to our team. If you haven't made your email public on your marketplace account (Atlassian or monday.com), we will not be able to see your email address.
Account Removal: You may request the removal of your account and associated personal data from our issue tracker at any time. We will comply with such requests within one (1) business day.
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at dpo@thestarware.com.
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