SERVICE LEVEL AGREEMENT FOR ALL OF OUR APPS
We will respond to support requests delivered to us from our support channels within 2 business days.
Business Hours
Our business hours are from 8am to 6pm GMT+3, Monday to Friday. But most of the time we answer support request in non working hours too.
Support Channels
You can request support through one of the following channels:
- (Preferred) Submitting a ticket with our issue tracker.
- By emailing at support@thestarware.com.
Our Support Include
- Assistance with configuring our products
- Help with troubleshooting problems with our products
Our Support Does Not Include
- Phone support or on site support (We will try to help on the phone but, we do not guarantee a phone support)
- Product training
- Support for JIRA configurations not related to our products
- Support in any language other than English
Data Center and Cloud Fortified SLA
- 24 hours 5 days a week support for critical issues.
- Phone support.
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