SERVICE LEVEL AGREEMENT FOR ALL OF OUR APPS
We will respond to support requests delivered to us from our support channels within 2 business days.
Business Hours
Our business hours are from 8am to 6pm GMT+3, Monday to Friday. But most of the time we answer support request in non working hours too.
Support Channels
You can request support through one of the following channels:
- Submitting a ticket with our issue tracker.
- By emailing at admin@thestarware.com.
Our Support Include
- Assistance with configuring our products
- Help with troubleshooting problems with our products
Our Support Does Not Include
- Phone support or on site support (We will try to help on the phone but we do not guarantee a phone support)
- Product training
- Support for JIRA configurations not related to our products
- Support in any language other than English
Data Center SLA
If you have a data center license you can benefit from higher SLA level:
- We will respond to support requests within 1 business day.
- Phone support.